Frequently Asked Questions
Find fast answers to general questions about rooms, cancellation policies, digital wallet balances, and data security.
Browse our luxury collection, select dates and traveler details, choose your room type and policy selections, click Continue, fill in your guest details, and click secure booking. Your stay will be confirmed immediately.
Our booking flow uses a secure digital wallet balance system. You can easily top up your wallet in your user panel settings using credit cards, and the booking total is automatically deducted upon final reservation confirmation.
Yes, cancellations are managed based on the cancellation policy you select at room checkout. If you chose a refundable option, cancelling a reservation will credit the invoice amount back into your wallet balance instantly.
To secure transactions, password resets, and login sessions, we send a unique 4-digit code (OTP) to your registered email address that must be verified when logging into the user panel dashboard.
No, HotelsMint charges zero booking commissions or service fees. The pricing displayed on the room card during check-in matches the total amount invoiced.
Yes, every payment, wallet credit, or booking refund produces a unique transaction reference link. You can read, filter, or download the full receipt details in the dashboard payments history tab.
Our customer support team is available 24/7. You can contact us at support@hotelsmint.com or use the 'Support Center' section on your user panel dashboard to file a ticket and get an immediate reply.